Refund policy
At Velore, we want you to be satisfied with your purchase.
1. Returns
You may return items within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused
- Items must be in original condition
- Items must have original tags and packaging
2. Non-Returnable Items
The following items cannot be returned:
- Worn or used clothing
- Items without tags
- Final sale items
3. Exchanges
If you wish to exchange an item for a different size or color, please contact our support team.
Exchanges depend on product availability.
4. Refunds
Once we receive and inspect the returned item, we will notify you about the approval of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving the order.
7. Contact Us
If you have any questions regarding this policy, please contact us at:
Email: velore.clothes2026@gmail.com
Customer Support: 0114853336